CODE of CONDUCT
We appreciate you entrusting us with the care of your pet. We understand that having a sick pet is often an emotional time. The best veterinary-client relationships are based on trust, communication, and mutual respect. We will treat you and your pet with compassion and respect and ask that you do the same to our team. Aggressive tones, threats, cursing and shouting will not be tolerated. Please let us know if you have any concerns or questions.
Valley Veterinary Hospital strives to provide each patient with the highest quality of care while attempting to accommodate your schedule for your convenience. Therefore, we provide reserved time slots for each patient to minimize your waiting and assure continuity of your care. While we are sensitive to the fact that there are times when emergencies and unanticipated events happen, cancellations, especially last-minute ones, along with patient no-shows, decrease our ability to accommodate the scheduling needs of the other patients.
Late Cancellations / Missed Appointments (“No Show”)
Please provide our office with advanced notice to change or cancel an appointment. Please contact us at 701-232-3391 by 2:00 PM on the day prior to your schedule appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 PM on Friday.
If prior notification is not given, you will be charged the deposit amount for the missed appointment.
Clients that have 3 incidents of late cancellations/missed appointments may be dismissed from the practice.
Valley Veterinary Hospital requires a deposit at the time an appointment or procedure is scheduled. The deposit will be applied to the appointment/procedure upon checkout. If the client misses the appointment/procedure (“no show”) the deposit will not be refunded.
If Valley Veterinary Hospital has to cancel or reschedule the appointment/procedure for any reason, the deposit will be refunded or applied to the rescheduled appointment/procedure.
For respect of all our patients and clients, a grace period of 10 minutes will be permitted for unforeseen delays you may encounter while traveling to Valley Veterinary Hospital for your pet’s appointment. If you arrive more than 10 minutes after your pet’s appointment start time, you will be asked to reschedule for a later date. This process helps ensure that pets arriving on time are seen in a timely manner.